Self Help links
Password Requirements
All passwords must:
- Be different than any previous password
- Not contain three or more consecutive characters from your User Name.
Staff, Middle and High School passwords must also:
- Be at least TWELVE characters in length
- Have three of the following four categories:
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Non-alphanumeric characters (!@#$%^)
Do not use any of the following:
- More than two identical characters in a row
- Common words or phrases: password, fcps, football, letmein, etc.
- Common patterns: abcd, qwerty, 1234
- Capitalized word then number then special character (or the reverse): Fall2015!, #1 Team
- Social information such as: family or pet names, favorite car, telephone number, anniversary, birthday, street name, zip code, etc.
NEVER use a password that is also used on any other system or site (e.g. Facebook, Bank, etc.)
If you are experiencing issues with your account here are some tips and tools to help.
Staff accounts
- Password Reset Service - enrollment is required prior to using the services
- Also available from a number of locations - Employee Portal, FCPS eMail, and FCPS device login screen
- Unlock a locked account
- Reset a password when the current password is unknown
- Password requirements - see the sidebar on this page
- For assistance with enrolling and using the Password Reset Service, view this Knowledge Base Article or the video below.
Student accounts
- Students will have to see their school's User Support Specialist or equivalent to manage account issues